Frequently Asked Questions
Everything you need to know about our authentic Japanese home goods.
Where are your products made?
Every item in our collection is authentic and handcrafted by skilled artisans across Japan, from traditional ceramics in Gifu to high-quality textiles in Kyoto.
Do you ship internationally?
Yes, we ship worldwide. We use premium couriers like DHL and FedEx to ensure your delicate home goods arrive safely and quickly from our warehouse in Japan.
How do you ensure fragile items don't break during shipping?
We use specialized, high-grade packaging materials and double-boxing techniques designed specifically for fragile ceramics and glassware to ensure they survive the journey.
What is your return policy?
We offer a 30-day return policy for most unused items in their original packaging. Please contact our support team to initiate a return or if an item arrives damaged.
Are your kitchenware items food-safe?
Absolutely. All our tableware, including lacquerware and ceramics, complies with strict safety standards and is intended for daily use in your home.
Will I have to pay customs duties or taxes?
Depending on your country, imports may be subject to local VAT or customs duties. These fees are the responsibility of the customer and are typically collected at the time of delivery.